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Changhua Nursing Home, Ministry of Health and Welfare 2017 Resident Satisfaction Survey Report

*Overall satisfaction description

 In this survey, the score of residents’ overall satisfaction is 83.6, a 14.6% reduction compared with the previous year (2016). A significant score drop is found when compared with the last three years. The satisfaction levels of all the items have dropped, among which the item “Healthcare Services” dropped the most (16%).
 The method for calculating the overall satisfaction in the current year is based on the degree of satisfaction on a scale of 1-5. If no answer or an indication of not using the services and facilities is given, the score will not be included so as to match satisfaction scores with actual services.

Resident Satisfaction Survey Report
Service item 2014 satisfaction score (%) 2015 satisfaction score (%) (from a re-measurement) 2016 satisfaction score (%) 2017 satisfaction score (%)
1. Satisfaction over meals 93.2 93.9 97.1 81.2
Meal arrangement:(Original) taste
Meal arrangement:(Original) portion
79.0
96.8
89.9
91.6
93.1* 77.6
Changes in meals 93.6 89.9 96.6 83.4
Restaurant equipment 98.4 98.3 98.9 80.3
Restaurant cleanliness 98.4 100 99.6 83.4
2. Facilities and equipment needed in daily life 96.0 91.5 97.6 83.1
Daily necessities 95.2 94.9 96.4 83.9
Cleanliness inside and outside the Nursing Home 100.0 89.9 98.2 86.0
Lighting inside and outside the Nursing Home 91.8 94.8 97.8 81.1
Religious equipment 96.5 86.4 96.3 82.7
Barrier-free facilities and equipment 96.7 91.5 99.3 82.1
3. Healthcare services 92.6 90.8 98.9 82.9
Services provided by nursing staff 93.6 96.6 98.9 83.8
Services provided by caregivers 88.7 91.5 97.8 81.7
Rehabilitation services 90.3 81.8 -- --
Services provided by physiotherapists 100.0 95.5 99.5 80.0
Services provided by pharmacists 87.5 89.9 99.3 81.8
Services provided by nutritionists 96.1 86.4 99.3 85.1
Outpatient services 89.4 93.8 98.2 85.3
4. Satisfaction over leisure events 96.2 91.9 98.1 84.6
Event venue 96.2 94.9 98.1 85.0
Event schedule 96.2 88.1 97.2 82.1
Event staff 94.3 94.9 -- --
Event content 98.1 88.1 99.1 86.8
5. Life management and counseling services 92.4 90.2 99.4 86.1
Daily life assistance 96.2 86.5 99.6 83.8
Residents' opinions and responses 86.0 89.8 99.2 84.3
Volunteer service 91.9 88.1 99.3 87.9
Services provided by social workers 93.2 96.6 99.6* 87.4
Services provided by substitute civilian servicemen 94.8 89.9 99.2 86.9
Overall satisfaction 94.0 91.7 98.2 83.6
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Updated:2018-09-03 PM 03:19:55