Statistics
Changhua Nursing Home, Ministry of Health and Welfare 2017 Resident Satisfaction Survey Report
Overall satisfaction description
In this survey, the score of residents’ overall satisfaction is 83.6, a 14.6% reduction compared with the previous year (2016). A significant score drop is found when compared with the last three years. The satisfaction levels of all the items have dropped, among which the item “Healthcare Services” dropped the most (16%).
The method for calculating the overall satisfaction in the current year is based on the degree of satisfaction on a scale of 1-5. If no answer or an indication of not using the services and facilities is given, the score will not be included so as to match satisfaction scores with actual services.
| Service item | 2014 satisfaction score (%) | 2015 satisfaction score (%) (from a re-measurement) | 2016 satisfaction score (%) | 2017 satisfaction score (%) |
|---|---|---|---|---|
| 1. Satisfaction over meals | 93.2 | 93.9 | 97.1 | 81.2 |
| Meal arrangement:(Original) taste Meal arrangement:(Original) portion |
79.0 96.8 |
89.9 91.6 |
93.1* | 77.6 |
| Changes in meals | 93.6 | 89.9 | 96.6 | 83.4 |
| Restaurant equipment | 98.4 | 98.3 | 98.9 | 80.3 |
| Restaurant cleanliness | 98.4 | 100 | 99.6 | 83.4 |
| 2. Facilities and equipment needed in daily life | 96.0 | 91.5 | 97.6 | 83.1 |
| Daily necessities | 95.2 | 94.9 | 96.4 | 83.9 |
| Cleanliness inside and outside the Nursing Home | 100.0 | 89.9 | 98.2 | 86.0 |
| Lighting inside and outside the Nursing Home | 91.8 | 94.8 | 97.8 | 81.1 |
| Religious equipment | 96.5 | 86.4 | 96.3 | 82.7 |
| Barrier-free facilities and equipment | 96.7 | 91.5 | 99.3 | 82.1 |
| 3. Healthcare services | 92.6 | 90.8 | 98.9 | 82.9 |
| Services provided by nursing staff | 93.6 | 96.6 | 98.9 | 83.8 |
| Services provided by caregivers | 88.7 | 91.5 | 97.8 | 81.7 |
| Rehabilitation services | 90.3 | 81.8 | -- | -- |
| Services provided by physiotherapists | 100.0 | 95.5 | 99.5 | 80.0 |
| Services provided by pharmacists | 87.5 | 89.9 | 99.3 | 81.8 |
| Services provided by nutritionists | 96.1 | 86.4 | 99.3 | 85.1 |
| Outpatient services | 89.4 | 93.8 | 98.2 | 85.3 |
| 4. Satisfaction over leisure events | 96.2 | 91.9 | 98.1 | 84.6 |
| Event venue | 96.2 | 94.9 | 98.1 | 85.0 |
| Event schedule | 96.2 | 88.1 | 97.2 | 82.1 |
| Event staff | 94.3 | 94.9 | -- | -- |
| Event content | 98.1 | 88.1 | 99.1 | 86.8 |
| 5. Life management and counseling services | 92.4 | 90.2 | 99.4 | 86.1 |
| Daily life assistance | 96.2 | 86.5 | 99.6 | 83.8 |
| Residents' opinions and responses | 86.0 | 89.8 | 99.2 | 84.3 |
| Volunteer service | 91.9 | 88.1 | 99.3 | 87.9 |
| Services provided by social workers | 93.2 | 96.6 | 99.6* | 87.4 |
| Services provided by substitute civilian servicemen | 94.8 | 89.9 | 99.2 | 86.9 |
| Overall satisfaction | 94.0 | 91.7 | 98.2 | 83.6 |
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Changhua Nursing Home Ministry of Health and Welfare 2017 Resident Satisfaction Survey Report
Updated：2021-03-08 PM 02:15:06
